Job Title: IT Hardware & Software Engineer / IT Support Engineer
Job Role
The IT Hardware & Software Engineer is responsible for installing, configuring, maintaining, and troubleshooting computer hardware, software, operating systems, networks, and IT peripherals. The role ensures smooth day-to-day IT operations by providing technical support to users and maintaining the organization's IT infrastructure.
Key Responsibilities
Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
Install, upgrade, and troubleshoot Windows operating systems and application software.
Diagnose and resolve hardware, software, and network-related issues.
Provide technical support to employees through remote and on-site assistance.
Configure user accounts, email clients, and system access permissions.
Install and configure antivirus software and ensure endpoint security.
Perform preventive maintenance on IT equipment to minimize downtime.
Monitor system performance and recommend hardware or software upgrades.
Configure and troubleshoot LAN, Wi-Fi, routers, switches, and internet connectivity.
Maintain IT asset inventory, warranty records, and service documentation.
Perform data backup, recovery, and system restoration when required.
Coordinate with external vendors for repairs, AMC, and warranty services.
Ensure compliance with IT security policies and best practices.
Document support tickets and maintain service records.
Assist in new employee onboarding by preparing IT systems and user accounts.
Required Skills
Knowledge of Computer Hardware and Troubleshooting.
Windows OS Installation and Configuration.
Microsoft Office 365 / MS Office.
Basic Networking (TCP/IP, LAN, WAN, Wi-Fi).
Active Directory and User Management (preferred).
Printer and Peripheral Configuration.
Remote Desktop Support.
Antivirus and Endpoint Security.
Backup and Recovery Procedures.
Strong analytical and problem-solving skills.
Good communication and customer support skills.
Qualification
Diploma / B.Sc. (Computer Science/IT) / BCA / BE / B.Tech (IT, CSE, ECE) or equivalent.
Freshers or 1–3 years of experience in IT Hardware & Software Support.
Preferred Certifications (Optional)
CompTIA A+
CompTIA Network+
Microsoft Certified Fundamentals
Cisco CCNA (Preferred)